“Locals are very happy to have A&W in our town, and every day I hear a lot of compliments and old memories. People come in with their family, sometimes grandparents with their grandchildren, and they say, ‘We have a memory of fifty years back, when we had that frosted mug of root beer.’ I’ve opened about 15 other businesses, but I’ve never had an experience like owning an A&W where families come in because of those memories.”

“We really are a family business. We have third generation operators right now, grandsons and granddaughters running and developing stores. And we are a close franchise group—when we see each other at our state meetings and national conventions, we greet each other with hugs, not handshakes. We are more family-oriented than any other chain I can think of.”

“The corporate team is very approachable. Our restaurant Support Center staff is great. You can call and get any one of them on the phone any day, and they’re very quick at responding to help you. They listen to us and allow us to do what we think is best as franchisees. Another big thing we have going for us is a very strong Franchise Association, who represents our franchisees and gets to vote on every single thing that the company does.”